TERMS & Conditions
INTRODUCTION
These Terms of Sale set out
the terms and conditions on which products are supplied to you as a buyer
on www.trendb2b.com. The owner and operator of the Site is Noon E
Commerce Owned By Noon AD Holdings One Person Company LLC, a limited liability
company registered in the United Arab Emirates (“UAE”) under license
number 764928, with its office located at Emaar Boulevard Plaza Tower 2,
Downtown Dubai in the UAE (“we”, “our” or “us”).
ORDER ACCEPTANCE
Supplier. Each product in your order is sold either
by us or by the local or international seller that is specified on the Site.
Order Acceptance. Our acceptance of your order will take
place when we notify you of our acceptance in writing (e.g. by email or mobile
messaging). If we are unable to accept your order, we will inform you of this
in writing or through a call and will not charge you for the product
Payment. By placing an order, you authorise us or
our third-party payment processer to process your credit/debit card details for
the amount of your order. We accept payment by,
Ø credit/debit card;
Ø via your wallet; or
Ø cash on delivery (an amount not exceeding AED 6,500)
Ø In order to authorise credit/debit card payments, we may be required to
create an account for you with our third-party payment processors, including
accepting their standard terms and conditions and submitting your details to
them on your behalf. You hereby authorise us to do so and we shall not be
liable to you for any damage or loss you may incur as a result.
Ø We may remove or add cards or other payment methods that we accept at
any time without prior notice to you.
Cancelling Order. You may cancel your order immediately
prior to shipping for any reason.
Our Cancellation. We may cancel your order(s) if:
Ø you do not make any payment to us when it is due
Ø you do not, within a reasonable time of us asking for it, provide us
with information that is necessary for us to provide the products;
Ø you do not, within a reasonable time, allow us to deliver the products
to you or collect them from us; or
Ø you attempt to bulk or multi-order purchase in accordance with clause
2.8, below.
A.
Cancelling
Order. You may cancel your
order immediately prior to shipping for any reason.
B. Bulk/Multiple
Purchasing. We reserve the right to reject
any orders, at our sole discretion, where we detect bulk purchasing or multiple
units of similar products being purchased.
DELIVERY OF YOUR ORDER
Delivery
Costs. The costs of delivery will be as
displayed to you on our Site.
Delivery
Date. This information will be
displayed to you on our Site.
Delivery Delays:
Ø if our supply of the product is delayed by an event outside of our
control, then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay;
Ø if no one is available at your address to take delivery and the products
cannot be posted through your letterbox, we will notify you of how to rearrange
delivery or collect the product;
Ø if you do not collect the product from us as arranged or if, after a
failed delivery to you, you do not re-arrange delivery or collect them from a
delivery depot, we will contact you for further instructions. If, despite our
reasonable efforts, we are unable to contact you or re-arrange delivery or
collection, we will cancel your order.
ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary
to verify your identity and/or ownership of your financial instruments by
requesting that you provide us with further information or documentation,
including, but not limited to requesting a form of identification and/or credit
card. If we are unable to verify or authenticate any information you provide,
we have the right to refuse delivery and cancel the order.
Delivery from Overseas. Note
that you might be considered the importer of record in the event that your
order requires delivery from overseas. In such instance, you are required to
ensure that your ordered products can be lawfully imported, comply with all
laws and regulations and to pay all fees and customs duties relevant to your
purchase.
Title
to Products. A product will be considered
owned by you and your responsibility from the time we deliver the product to
the delivery address and you have paid for the product.
Invoice. We will issue an electronic invoice for your purchase and send such
invoice to the email address you
provided to us.
Return |
Return (Possibility) |
Return Condition |
You have received a wrong product; You have received a product that is
not as described on the Site; or You have received a damaged
product. |
Yes For refurbished products, you must
return the product within seven (7) days of receipt of shipment. |
Product is unused, in original
unbroken packaging and includes all tags. For electronics, open products will
be accepted if different from description or picture displayed. |
You have changed your mind |
Only in certain conditions. You have a right to return a product
within fifteen (15) days of receipt of shipment. For refurbished products, you must
return the product within seven (7) days of receipt of shipment. |
All other Categories. Only unbroken original packages including all accessories. Non-returnable Products. Refer to product list in clause 4.2 |
1. Non-returnable
Products. You do not have a right to
return, replace or exchange products in respect of:
a.
products that have been used or
damaged by you or are not in the same condition as you received them;
b.
any consumable product which has been
used or installed;
c.
products with tampered or missing
serial numbers; or
2. Contacting
Us (arrange a Return). You may contact us through email,
social media or live chat on the Site, or by calling our call centre on
3. Your
Refund:
.
For delivered products, we will
refund to you the product amount (excluding the amount paid for the original
shipping fees) in full plus the cost of return:
i.if the
products are faulty or not as described on our Site; or
ii.if you
reason for return is due to an error on our side, such as an error in pricing
or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding
the amount paid for the original shipping fees) and you may pay the costs of
return shipping.
For products not delivered, you will receive a full refund if you cancel
the order under clause 2.6;
4. Refund
Procedure. We will issue a refund to you
depending on the method you used for payment, as follows:
.
if you paid by cash on delivery, we
will issue a refund to your wallet; or
if you paid by
credit/debit card, you can choose to have a refund by credit/debit card or to
your wallet.
5. Refund
Timescale. Your refund will be initiated
once your product is received back in our customer fulfilment center and
inspected by our team, and the final refund will be received by you as follows:
if the refund is to your credit/debit card, within thirty (30) days from
the day on which we receive the product
back in our customer fulfilment center;
if your refund is to your
wallet, you will receive the refund immediately after your product is received
back icustomer fulfilment center and inspected by our team; or
if you have cancelled your order before shipping, an automated refund
will be provided back to you.